Returns & Refunds Policy

At Chessington Garden Centre, we want you to be delighted with your home and garden purchases, which is why we offer a 28-day return period for most items in their original condition. Please ensure you retain your proof of purchase to facilitate a smooth exchange or refund process.

Return Process

• 1.
  Check Eligibility

  Verify that your item is unused, in its original packaging, and within the 28-day return window from the date of purchase.

• 2.
  Prepare Documentation

  Locate your original receipt or online order confirmation email to serve as your essential proof of purchase.

• 3.
  Return to Store

  Bring your item and receipt to our Customer Service desk in-store, or contact our team to arrange a courier collection for larger furniture items.

• 4.
  Receive Refund

  Once your return is inspected and approved, we will process your refund back to the original payment method within 5-7 business days.