Frequently Asked Questions
Everything you need to know about shopping at Chessington Garden Centre online.
What are your delivery options and timeframes?
We offer standard UK delivery within 3-5 working days. For larger items like garden furniture and heavy stoneware, we provide a specialized two-person delivery service to ensure your products arrive safely.
Can I return a plant if it arrives in poor condition?
Yes, we take great pride in our plant quality. If your plant arrives damaged or unhealthy, please contact us within 24 hours of delivery with a photograph, and we will arrange a replacement or a full refund.
Do you offer a Click and Collect service?
Absolutely. You can select 'Click and Collect' at checkout. Your order will typically be ready for pickup at our Chessington location within 24 hours, and you will receive an email notification when it is ready.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital wallets like PayPal and Apple Pay for a secure and fast checkout experience.
How can I track the status of my order?
Once your order has been dispatched, you will receive a tracking link via email. You can use this link to monitor your shipment's journey directly through our courier's portal.
Are your outdoor furniture sets weather-resistant?
Most of our garden furniture is designed to be weather-resistant; however, we recommend using protective covers or storing cushions indoors during heavy rain and winter months to prolong the life of your items.